Privacy Policy

Our Commitment to Your Privacy

At ngd9, we take the privacy of our users seriously. This Privacy Policy explains what personal data we collect from players registered on ngd9.bet, how that data is used, how it is protected, and the choices available to you regarding your information. By accessing or using the ngd9 platform — whether for cricket betting, live casino games, slots, or crash games — you agree to the terms described in this policy.

This policy applies to all users of ngd9.bet, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to handling your information transparently and in accordance with recognized best practices for data privacy in the online gaming industry.

1. Information We Collect

When you register and play on ngd9, we collect several categories of personal data to provide you with a safe, functional, and enjoyable gaming experience. The information we collect includes:

• Account and identity information: full name, date of birth, gender, username, and a secure password.
• Contact information: email address and mobile phone number, used for account verification and support communication.
• Financial information: transaction records associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. We do not store full payment credentials.
• Identity verification (KYC) documents: national ID (NID) copy or passport, as required for account verification and fraud prevention.
• Technical and usage data: IP address, device type, browser version, operating system, session timestamps, pages visited, and in-game activity logs.

We collect only the data that is necessary to operate the platform, comply with responsible gaming obligations, and ensure the security of your account and funds.

2. How We Use Your Information

The personal data collected by ngd9 is used exclusively for the following purposes:

• Account management: creating, verifying, and maintaining your ngd9 player account, including username recovery and password resets.
• Transaction processing: handling your deposits from bKash, Nagad, or Rocket and processing withdrawal requests to your registered payment account.
• Responsible gaming compliance: monitoring gameplay patterns to identify signs of problem gambling and enforce deposit limits, time-outs, or self-exclusion where necessary. All players must be 21 years or older.
• Customer support: responding to your inquiries, resolving disputes, and providing assistance via our 24/7 support team.
• Security and fraud prevention: detecting and blocking fraudulent activity, unauthorised account access, bonus abuse, and multi-accounting.
• Service improvement: analysing anonymised, aggregated usage data to improve site performance, game selection, and promotional offers relevant to Bangladeshi players.

3. Cookies and Tracking Technologies

ngd9.bet uses cookies and similar tracking technologies to enhance your browsing experience, keep you logged in during a session, and understand how players navigate the platform. A cookie is a small text file stored on your device by your browser.

We use three categories of cookies on ngd9:

• Essential cookies: required for the platform to function correctly — these handle login sessions, security tokens, and game state. You cannot opt out of essential cookies without disabling your account.
• Analytical cookies: help us understand aggregate traffic patterns — which games are most popular, which deposit methods players prefer, and where users drop off in registration. All analytical data is anonymised before processing.
• Preference cookies: remember your language selection, display preferences, and notification settings so the platform feels personalised on your next visit.

4. Data Sharing and Disclosure

ngd9 does not sell your personal data. We may share limited data with trusted service providers who assist in operating the platform, strictly under confidentiality agreements and only for the purposes listed below:

• Payment processing partners: licensed payment service providers that facilitate bKash, Nagad, Rocket, Upay, and bank transfer transactions. These partners receive only the minimum data required to complete the transaction and are bound by their own strict privacy and security standards.
• Game software providers: companies such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe may receive session-level data necessary to load and operate the games you play. No personally identifiable information beyond a session token is passed to these providers.
• Legal obligations: if required by applicable law, court order, or regulatory authority, we may disclose your data to the extent mandated, and only to the extent necessary. We will notify you of such a disclosure where legally permissible.

We do not share your data with advertisers, data brokers, or marketing agencies. We do not cross-sell or cross-market your data with other gambling operators or unrelated businesses.

5. Data Retention

ngd9 retains your personal data for as long as your account remains active and for a reasonable period thereafter in order to fulfil legal, financial, and responsible gaming obligations. Specifically: account and transaction records are retained for a minimum of five (5) years to comply with anti-money-laundering (AML) obligations and to resolve any disputes that may arise.

KYC documents (NID copies, passport scans) are retained for five (5) years following account closure, unless a longer retention period is required by applicable law. Technical logs and session data are retained for up to twelve (12) months before being anonymised or deleted. When your data is no longer required, it is securely deleted or rendered permanently anonymous.

6. Data Security Measures

We implement a layered security framework to protect your personal information against unauthorised access, loss, or misuse. Our security measures include SSL/TLS encryption on all data transmitted to and from ngd9.bet, encrypted storage of passwords and sensitive account data, access control policies restricting data access to authorised personnel only, regular security audits and vulnerability assessments, and two-factor authentication (2FA) available for account login.

While we take every reasonable precaution to safeguard your data, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, ngd9 will notify affected users as promptly as practicable and take all necessary steps to contain and remediate the breach.

7. Your Rights Regarding Your Data

As a registered ngd9 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you at any time, free of charge.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we limit the way we use your data in specific circumstances, such as while a dispute is being investigated.
• Right to object to marketing: if you have opted in to promotional communications from ngd9, you may withdraw your consent at any time by contacting support or following the unsubscribe link in any marketing email.

We aim to respond to all data-rights requests within 30 calendar days. Complex requests may take up to 60 days, in which case we will notify you of the delay and the expected completion date.

8. Third-Party Services and Links

The ngd9 platform integrates third-party game engines from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy and security policies. While ngd9 carefully vets all third-party integrations, we cannot be held responsible for the independent data practices of these external software vendors once data has been passed under the terms of our service agreements.

ngd9.bet does not contain links to external third-party websites. All navigation on this platform is contained within ngd9.bet. If you believe you have encountered a link to an external site via our platform, please report it immediately to our support team so we can investigate.

9. Children's Privacy and Age Restriction

ngd9 is strictly an adult platform. All players must be 21 years of age or older to register, deposit, and play. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account on ngd9.bet, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data in accordance with this policy.

10. Changes to This Privacy Policy

ngd9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of ngd9.bet following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data. If you disagree with any updated terms, you should discontinue use of the platform and contact us to close your account.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ngd9 handles your personal data, please reach out to our dedicated privacy support team. We respond to all privacy-related enquiries within 5 business days.